Privacy Policy
Last updated: March 17, 2026
Lomi Delivery ("we", "our", or "us") operates the Lomi Delivery mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name — for your account profile and order identification
- Email address — for account creation, authentication, and communication
- Phone number — for account verification, order updates, and contact by delivery personnel
- Delivery address — to deliver your orders to the correct location
- Profile photo — optional, for your account profile
Location Data
- Precise location — to find nearby stores, calculate delivery fees, and track deliveries in real time
- Approximate location — to suggest relevant stores in your area
Financial Information
- Payment information — processed securely through third-party payment gateways. We do not store your full credit/debit card details on our servers.
- Purchase history — to display your order history and provide recommendations
Media
- Photos and images — prescription images for pharmacy orders, chat attachments, and profile pictures you choose to upload
Technical Data
- Device identifiers — for push notifications via Firebase Cloud Messaging
- Crash logs and diagnostics — via Firebase Crashlytics, to improve app stability
- App interaction data — to understand usage patterns and improve the App
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account
- To process and fulfill your orders
- To calculate delivery fees and estimated delivery times
- To show nearby stores and restaurants based on your location
- To enable real-time delivery tracking
- To process payments through third-party payment gateways
- To send push notifications about order updates, promotions, and service alerts
- To enable in-app chat between you and delivery personnel
- To improve app performance and fix bugs
- To provide customer support
3. Information Sharing
We share your information only when necessary to provide our services:
- Stores and restaurants — your name, delivery address, and order details are shared with the store fulfilling your order
- Delivery personnel — your name, phone number, and delivery address are shared with the delivery person assigned to your order
- Payment processors — payment information is securely transmitted to our third-party payment gateways for transaction processing
- Analytics providers — anonymized crash logs and usage data are shared with Firebase (Google) for app improvement
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We take the security of your data seriously:
- All data transmitted between the App and our servers is encrypted using HTTPS/TLS
- Payment information is processed by PCI-compliant third-party payment gateways
- Access to personal data is restricted to authorized personnel only
- We regularly review and update our security practices
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal obligations.
6. Your Rights
You have the following rights regarding your personal data:
- Access — you can view your personal information within the App
- Update — you can update your profile information at any time through the App
- Delete — you can request account deletion from within the App's settings. This will permanently remove your account and associated data.
- Opt-out — you can disable push notifications through your device settings
- Location — you can revoke location permissions through your device settings, though this may limit the App's functionality
7. Children's Privacy
Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
8. Third-Party Services
Our App uses the following third-party services that may collect data:
- Google Maps — for location services and delivery tracking
- Firebase (Google) — for push notifications, crash reporting, and authentication
- Facebook SDK — for social login functionality
- Payment gateways — for processing payments securely
These third-party services have their own privacy policies, and we encourage you to review them.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: